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Return and Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unworn, unused, unwashed, with tags attached, and in its original condition and packaging. You will also need your order number or proof of purchase. To request a return, email contact@everremindr.info before sending anything back. We will provide return instructions. Approved returns should be sent to: 1177 29th E Ave, Vancouver BC, V5V 2S9. Items sent without an approved return request may not be accepted.

Customers are responsible for return postage unless the item arrived damaged or incorrect, or applicable law requires otherwise. Return postage costs are not refundable.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and a clear photo of the issue. We will arrange a replacement or refund at no cost to you, and you do not need to return the item.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. If you have a question about a specific item, contact us before requesting a return.

Size Exchanges

You may request a size exchange within 30 days after receiving your item. The item must be unworn, unused, unwashed, with tags attached, and in its original condition and packaging. Email us with your order number and the size you need. If the requested size is unavailable, you may choose store credit or a refund for the item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery for any reason, subject to applicable consumer law. Items should be returned in their original condition, unworn and unused, with tags and original packaging. You will also need proof of purchase. Any mandatory consumer rights under applicable law continue to apply.

Refunds

We will notify you after we receive and inspect an eligible return and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take up to 10 additional business days to post the refund.

Original shipping charges are non-refundable unless the order error was ours or applicable law requires a refund. If you have not received an approved refund after the processing times above, contact us at contact@everremindr.info.

For return or exchange questions, email contact@everremindr.info.